Terms & Conditions

WEEKENDFEELS TRAVELS TECHNOLOGIES LLP (hereafter referred to as 'Weekend Feels ','we', 'us', or 'our') provides an online platform that connects operators who have knowledge and experience with a particular travel destination or activity with Travellers seeking to experience such destinations and activities.


The Services are accessible at www.weekendfeels.com and any other websites through which Weekend Feels makes the Services available (collectively, the 'Site'). By using the Services, you agree to comply with the terms and conditions of these Terms of Service ('Terms'), whether or not you become a registered user of the Services.


Please carefully read these Terms and our Privacy Policy and Cancellation Policy, each of which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Services.


ZERO CHARGES CANCELLATION POLICY

Cancellation charges are applicable as below:

  1. All cancellation requests should be made to booking@weekendfeels.com from the registered e-mail address only. It shall be mandatory to mention the booking ID in the cancellation request e-mail.
  2. For cancellation requests that are made before 24 Hours of event start date, entire booking amount for the concerned event will be refunded and returned to the source within 7-14 business days.
  3. For cancellation requests that are made between 0 to 24 Hours of event start date, the user will be given single or multiple vouchers totalling the value equal to the entire amount for the concerned event. The said voucher will be sent via e-mail on the registered e-mail ID within 3 business days. The said voucher shall be valid for a period of 3 months from the date of its issuance and it cannot be clubbed with any other discount coupon or voucher.
  4. Clauses 2 and 3 are applicable both in case of payment of the entire amount as well as partial payment for the concerned event.
  5. For Cancellation requests that are made on or after the event start date, they are not entertained.


PARTIAL PAYMENTS OPTION

  1. Confirm your booking by paying Booking Amount as mentioned in the package details of the concerned event.
  2. Remaining of the total amount payable should be paid before the due date of the concerned event, failing which the booking shall stand cancelled.
  3. Remaining payment to be made via the payment link provided in the booking confirmation mail of the concerned event.
  4. If you choose to "pay at campsite" option, you have to pay the remaining amount at the campsite at the time of check-in. Your booking confirmation is subjected to payment of the full amount towards the booking.


UNFORESEEN CIRCUMSTANCES OPERATOR CANCELLATIONS AND REFUNDS

If an Operator cancels a confirmed booking made via the Services, Weekend Feels will refund any Payment for such booking to the applicable Traveller within a commercially reasonable time of the cancellation and the Traveller may receive an email or other communication from Weekend Feels containing alternative Listings and other related information. If the Traveller requests a booking from one of the alternative Listings, this will be treated like a new group tour booking. If an Operator cancel a confirmed booking and you, as a Traveller, have not received an email or other communication from Weekend Feels, please contact Weekend Feels at info@weekendfeels.com.


CANCELLATION OF THE TOUR UNDER FORCE MAJEURE EVENT

We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes due to Force Majeure Events and we reserve the right to do so at any time before or during the trip.


If there are any changes, we will advise you of them at the earliest possible date before or during the trip based on the Force Majeure Events.


We also reserve the right under Force Majeure Events to cancel your travel arrangements / offer alternative dates / revise the itinerary before or during the trip. Any additional cost incurred due to the above-mentioned reasons will have to be borne by the traveller himself. There shall be no refund to the traveller under Force Majeure Events.


Force Majeure Event shall mean and include any circumstance beyond the reasonable control of Weekend Feels, including without limitation, any act of nature or the public enemy, accident, explosion, fire, storm, earthquake, flood, drought, perils of the sea, casualty, strikes, lock-outs, labour troubles, riots, sabotage, terrorist acts, embargo, war (whether or not declared), governmental actions, delay in issuance or processing of Visa/permit, change of laws and regulations, orders, or decrees, or other causes of like or different character beyond the control of Weekend Feels.


IF TRAVELLERS WANT TO CHANGE YOUR WEEKEND GETAWAY PLAN

After you make a full or partial payment, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by the traveller himself.

Date shift requests can be made only once latest by 24 hours before the event start date. However, once a date shift request has been fulfilled, further date shift and cancellation requests will not be entertained. In case of any cancellation request made after the date change, the entire money will be forfeited irrespective of the date it is requested on.


ELIGIBILITY

The Services can be used to facilitate the listing, reviewing, searching, comparing, meeting other people, entering contests and booking of tours and activities ('Group Tours'). Such Group Tours are included in Listings on the Services by Operators. You may view Listings as an unregistered visitor to the Services; however, if you wish to book a Tour or create a Listing, you must either register to create a Weekend Feels Account (defined below) or provide your email address. As stated above, Weekend Feels makes available a platform or marketplace with related technology for Travellers and Operators to meet online, write reviews, search, compare, enter contests and arrange for bookings of Group Tours. Weekend Feels is not an operator of tours, activities or other Group Tours, nor is it a provider of group tours or activities and Weekend Feels does not own, sell, resell, furnish, provide, manage and/or control any transportation, tour or travel services.


Weekend Feels only facilitates ticket booking and does not take any guarantee of any kind of permissions or tickets required in course of your tour itinerary. In the case, you miss and do not have required documents due to which you are not able to complete your tour, Weekend Feels or tour operator will not be liable for the act.


Weekend Feels's responsibilities are limited to facilitating the availability of the Services and serving as the limited agent of each Operator for the purpose of accepting payments from Travellers on behalf of the Operator.


BOOKING AND FINANCIAL TERMS FOR TRAVELLERS

The Operators, not Weekend Feels, are solely responsible for honouring any confirmed bookings and making available any Group Tours reserved through the Services. If you, as a Traveller, choose to enter into a transaction with an Operator for the booking of a Group Tour, you agree and understand that you will be required to enter into an agreement (including releases) with the Operator and you agree to accept any terms, conditions, rules and restrictions associated with such Tour imposed by the Operator. However, you will receive the correct information made available by operator best to our knowledge. Operators may not change the Tour Cost after a booking has been confirmed unless the Operator asks for your Consent (changes might include additional services that you request from the Operator). If a booking has not yet been confirmed by the Operator, the Operator may change the price, details, add discounts, local payments and other services requested by you but the Operator must notify you of this change and you must consent to this change before the Operator can confirm your booking. You acknowledge and agree that you, and not Weekend Feels, will be responsible for performing the obligations of any such agreements, that Weekend Feels is not a party to such agreements, and that, with the exception of its payment obligations hereunder, Weekend Feels disclaims all liability arising from or related to any such agreements. You acknowledge and agree that notwithstanding the fact that Weekend Feels is not a party to any agreements between you and the Operator, Weekend Feels acts as the Operator's payment agent for the limited purpose of accepting payments from you on behalf of the Operator. Upon your payment of amounts to Weekend Feels which are due to the Operator, your payment obligation to the Operator is extinguished, and Weekend Feels will remit to the Operator the difference between the Tour Cost minus the Service Fee.


The Booking Page for a Tour will specify the Total Cost called the Tour Cost. As noted below the Operator is required to either confirm or decline the booking. If a requested booking is cancelled (i.e. not confirmed by the applicable Operator), any amounts collected by Weekend Feels will be refunded to such Traveller, depending on the selections the Traveller makes via the Site, and you acknowledge we will refund these amounts as soon as possible but the speed at which these amounts are returned to the source is often something you will need to discuss with our bank and is not something we are responsible for.


Once the Operators confirm your booking, Weekend Feels will collect the payment in accordance with the terms and conditions of these Terms and the pricing terms set forth in the applicable Listing. Please note that Weekend Feels cannot control any fees that may be charged to you by your bank related to Weekend Feels 's collection of payments, and Weekend Feels disclaims all liability in this regard.


BOOKING AND FINANCIAL TERMS FOR OPERATOR

If you are an Operator and a booking is requested for your Group Tour via the Services, you will be required to either confirm or decline the booking using Weekend Feels 's Messaging System within the specified timeframe (which is generally within 24 hours of when the booking is requested, as determined by Weekend Feels in its sole discretion) or the booking request will be automatically accepted. If you decide to decline the booking of a Tour within the specified timeframe, any amounts collected by Weekend Feels for the requested booking will be refunded to the applicable Traveller's source of payment. You understand and agree that once a Traveller requests a booking of your Group Tour, the price for such booking may not be altered after you confirm the booking without first obtaining the Travellers consent. If you have not yet confirmed the Traveller's booking you can amend the price, details, add discounts, food funds, single supplements and other local payment so long as you advise the Traveller of these changes before you confirm the booking to allow Travellers to consent to your changes.


When a booking is requested via the Services, we may share with you the first and last name and contact details of the Traveller who has requested the booking. The Deposit amount displayed on the booking page is set with mutual consent of Weekend Feel and You. Where applicable, Taxes may be charged in addition to the Group Tour Cost. The Group Tour Cost and applicable Taxes are collectively referred to in these Terms as the 'Total Cost'. The amounts due and payable by a Traveller solely relating to an Operator's Group Tour are the 'Tour Cost'. Please note that it is you and not Weekend Feels which determines the Tour Cost and you agree this Cost will be exactly the same Cost stated on your website.


APPOINTMENT OF WEEKEND FEEL AS PAYMENT AGENT FOR OPERATOR

Each Operator hereby appoints Weekend Feels as the Operator's limited agent solely for the purpose of collecting payments made by Travellers on behalf of the Operator. Each Operator agrees that payment made by a Traveller to Weekend Feels shall be considered the same as a payment made directly to the Operator and the Operator will make the Group Tour available to Traveller in the agreed upon manner as if the Operator has received the Part Payment. In accepting appointment as the limited authorized agent of the Operator, Weekend Feels assumes no liability for any acts or omissions of the Operator. Operators acknowledge and agree that Weekend Feels reserves the right, in its sole discretion, to introduce and collect other fees from you in accordance. Please note that Weekend Feels will provide notice of new fees via the Services, prior to implementing such new features.


In consideration for providing the Services, Weekend Feels collects a service fee only from Operators ('Service Fees'). A Service Fee is made up of the based upon a percentage of the amount of the Group Tour Cost which is determined mutually by Weekend Feel and operator.


Services Fees are deducted from the Group Tour Cost before remitting the balance to the Operator (please note that we will not be responsible for delays in remitting Group Tour Fees, which can vary based on the bank, currency, location, etc). Balances will be remitted by Weekend Feels to Operators via different payment methods described on the Site. Please note that for any payments by Weekend Feels, we will pay our bank's costs and you are responsible to pay your bank's costs. Except as otherwise provided herein, Service Fees are non-refundable.